Terms and conditions

1.1. By visiting Dal Cuore webshop and purchasing something from us, you are engaiging in ourm“Service” and you acknowledge and accept the procedures and agree to be bound by themfollowing Terms and conditions further described in this Agreement.
1.2. Please read these Terms carefully before accessing or using our webshop. By accessing or using any part of the webshop, you agree to be bound by following Terms. If you do not agree to all the Terms and conditions of this Agreement, then you may not access the webshop or use any services.
1.3. We reserve the right to change these Terms from time to time without notice to you, and any such changes will be effective upon publication on the webshop.
1.4. “Dal Cuore” (referred to as either “webshop”,”we”, “us” in this Terms and conditions) refers to Go Life j.d.o.o. based in Malogoricka street 42, Zagreb, Croatia, registered with the court register of the Commercial Court in Zagreb under the company registration number (MBS): 080924699 and company personal identification number (PIN): 10914055987
1.5. Any reference to “user”, “you”, “your” means you as a individual user who is accessing or using Dal Cuore website.

PURPOSE OF THE AGREEMENT

2.1. User agrees to pay in full the prices for his/hers purchases, plus any applicable taxes. Certain products and services that he/she may be able to purchase or download through the webshop may be subject to additional terms and conditions presented during such purchase or download.
2.2. By ordering products from the webshop, user agrees that he/she is bound by and have rights under these Terms as well as our Privacy Policy, our Shipping Policy, our Payment Policy, and our Return and Exchange Policy.
2.3. The Items available for sale are those appearing on the webshop. The offers are valid as long as they are visible on the webshop. They are offered so long as their availability is displayed on the webshop.
2.4. We reserve the right to refuse any order User place through the webshop. We may, in our sole discretion, limit or cancel quantities of products purchased per person, per household or per order. These restrictions may include orders placed by or under the same Account, the same credit card, the same email address, or orders that use the same promotion code, billing or shipping address.

TERMS OF SALE

2.5. User declares being at least 18 years old and having full legal capacity or if he/she is a minor, guarantees having parental permission to place his/her order.
2.6. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
2.7. We reserve the right to remove from sale, at any time, any Item present on the Site and/or replace or modify any information associated with the Items appearing on this Site. In the event of an Items unavailability after placing an order, user will be notified by email and the order is automatically cancelled. 2.8. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitors display of any color will be accurate.
2.9. In case of a foreseen delivery delay due to force majeure and/or fault which cannot be attributed to Dal Cuore and if for any reason the user is not available at the contact number he/she provided upon registration in order to be informed about this, Dal Cuore is not responsible for the delay of delivery.
2.10. The purchase contract is concluded by correctly filling the purchase form and the consensus expressed by the accession sent online or by following the checkout and payment of the selected product.
2.11. Only after a successfully completed authorisation will the user be able to perform or continue with the purchase through the webshop service. In the case authorisation is not obtained, the purchasing process is terminated. The user shall receive a confirmation by electronic mail or webshop whether the authorisation was successful or unsuccessful.
2.12. The User is responsible for the accuracy of the data stated in the course of using the webshop service, which must be complete, accurate, true and up-to-date.
2.13. Purchases made from the webshop are for personal use only,  we reserve the right to refuse multiple orders of the same item from the same customer or to the same postal address even after receipt of the order, if abuse of promotional codes are found.

PROHIBITED USES

2.14. While accessing or using the webshop, content and the various other features User is prohibited from using webshop or its content for any unlawful purpose or to solicit others to perform or participate in any unlawful acts that violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
2.15. Upload, post, publish, transmit, distribute, reproduce, or in any way exploit any part of the webshop or any site content for any commercial or promotional purposes.
2.16. Insert your own or a third party’s advertising, branding or other promotional content or materials that you may submit to any forum or any other areas of the webshop.
2.17. Create any links from the webshop directed to websites or content owned or maintained by third parties.
2.18. Upload or otherwise transmit any information or material which constitutes or contains a virus, spyware, or other harmful component, or which contains any embedded links, advertising, chain letters or pyramid schemes of any kind.
2.19. Dal Cuore reserves the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

3.1. When using Dal Cuore webshop and creating an account, logging in or placing your order online: you agree that your personal data will be collected, processed and stored in accordance with our privacy policy.
3.2. Your access to and use of the Service is also conditioned on Your acceptance of and compliance on our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and tells You about Your privacy rights.

3.3. You agree to provide only true, accurate, current and complete information, and you accept all responsibility for any and all information and all activities that occur under your Account. We arenot under any obligation to verify the actual identity or authority of any person using your Account. We reserve the right, in our sole discretion and without notice to you, to suspend or terminate your Account or to restrict your access to all or part of the Sites for any reason.
3.4. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.
3.5. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
3.6. We shall keep personal data for just as long as necessary for the purposes specified in these Terms and Conditions.
3.7. User data will not be retained beyond the period strictly necessary for the purposes set out herein and in accordance with applicable regulations and laws. In this respect, the data used for canvassing purposes may be retained for a maximum period determened by the law from the termination of the users account or the last contact with the relevant prospect.
3.8. For further detailed information, plese read our Privacy Policy carefully.

4.1. The prices are indicated in euros, all taxes included but prices do not include delivery costs. Delivery and shipping costs are specified on the webshop before validation of the Order. Prices for our products are subject to change without notice.
4.2. We reserve the right to modify or discontinue the Service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
4.3. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged in which case we will cancel your order and issue the credit to your credit card.
4.4. Despite our best efforts, it may exceptionally happen that products listed on the webshop have an incorrect price. We will contact you to inform you of this, obtain your instructions and either charge you the correct price of the product (which is the list price at the time of the order) or cancel your order and refund your money.
4.5. All products offered on the webshop are subject to availability and at the time of validation of your order, there may be a difference between the stock available electronically and the existing physical stock in the case of simultaneous orders.

5.1. The payment of the purchases on the website and on the mobile application is carried out either via Paypal or via the secure platform of our payment provider.

5.2. Users may pay for ordered products by Internet / mobile banking or credit and debit cards. Following cards are accepted: Maestro, Visa electron, American Express, Master Card, VISA, Diners.
5.3. In the case of payment by credit card the authorisation is carried out automatically. We shall bear all manipulation costs of the User credit card authorisation.
5.4. If User is not satisfied with the products bought at our webshop, he/she has a right on reclamation in period established by the law. You can send your complaint via e-mail <a href=”mailto:shop@2dalcuore.com”>shop@2dalcuore.com</a>
5.5. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
5.6. The User loses all rights if he/she does not denounce the seller of the lack of conformity within a period of two months from the date on which the defect was discovered. The complaint is not required if the seller has acknowledged the existence of the defect or has concealed.
5.7. The products must be returned to us in good condition, in accordance with the conditions set out in our Return Policy, to the address indicated for the return. Please note that if you do not take care of the products, or if you do not return them to us in accordance with the conditions set out in this article, you will not be able to claim a refund of the products.
5.8. Once the returned Items have been verified, Dal Cuore will reimburse the User for the entire amount paid for his/hers Order as soon as possible and at the latest within thirty (30) calendar days following the date of receipt of the return parcel, making payment into the bank or payment account of the User used to pay for the Items.

6.1. In the European Union, shipping times are usually anywhere from 1 to 3 working days. Globally, those times can range from 3 to 6 working days, so the estimated delivery time will be confirmed to you in the delivery email.
6.2. We will do our best to deliver your order within the time period indicated, however, delivery dates are only estimates, they are not guaranteed, and they cannot be invoked against us.
6.3. The maximum period of thirty (30) days from the date of receipt of the delivery email is guaranteed.
6.4. Price of each shipment depends on the country of delivery. Shipping price by country is estimated on the purchase process and displayed for your information and agreement.
6.5. International shipments may be subject to customs duties and import taxes upon entry into the country of destination over which we are unaware. You should contact your local authorities to take notice of these fees and the respective values that differ from country to country and over which we have no knowledge.

7.1. Our Site may include certain content, products and services from third-parties web sites or services that are not owned or controlled by the Dal Cuore. We have no control over and are not responsible for examining or evaluating the content or accuracy and we do not warrant for the
content, privacy policies, or practices of any third party web sites or services.

7.2. Third-party links on our site may direct you to third-party websites that are not affiliated with us and we will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
7.3. You further acknowledge and agree that Dal Cuore shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

8.1. Dal Cuore webshop and its original content, features and functionality are and will remain the exclusive property of Dal Cuore and its licensors. Your use of the webshop does not give you any intellectual property rights. In particular, you do not have any rights to our copyrighted designs, our product images, our trademarks, or to those owned by third parties.
8.2. Use of the webshop provides the User with limited, non-exclusive, non-transferable and revocable permission to use the site contents by browsing them for personal use. Webshop may not be used for any other purpose without our express written permission.
8.3. Any kind of violation of our copyrights, trademark rights, or the rights of any other form of intellectual property may start legal proceedings or lead to criminal prosecution against the perpetrators of violations.

9.1. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms within 14 (fourteen) days without giving a reason by notifying us that you no longer wish to use our Services, or when you cease using our site. In terms of the EU Directive 2011/83/EU issued by the European Parliament and Council on 25 October 2011 regarding the rights of consumers within the framework of distance sale contracts, as implemented in the Customers country of residence, the Customer has the right to cancel his order at any time within a period of 14 calendar days following the date on which he/she received the goods.
9.2. To obtain the right on unilateral breach of this contract, you need to contact us about your decision of unilateral termination of the contract before the deadline and must notify us about your decision to unilaterally terminate the Agreement before the deadline by an unambiguous statement sent by e-mail. This notification must obtain your name, address, phone number or e-mail address.
9.3. The confirmation of receiving the notice of unilateral termination will be delivered without withhold to your e-mail address.
9.4. We may terminate, change, suspend, restrict or discontinue any aspect of the webshop at any time if we believe you are in breach of these Terms or applicable law, or for any other reason in our discretion, without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
9.5. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

10.1. We have made every effort to display as accurately as possible the eatures and colors of our products on the webshop. However, the particular technical specifications, displays and settings of your electronic device could affect the accuracy of the display and we can provide no warranty that they will meet Your requirements, achieve any intended results, operate without interruption, meet any performance or reliability standards or be error free.
10.2. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
10.3. From time to time, information on the webshop or in the service might contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We may, but have no obligation to, correct any errors, inaccuracies or omissions, and to update or modify the site content without prior notice (including after you have submitted your order).
10.4. It is your responsibility to monitor changes to the webshop. Any reliance on the information on the webshop is at your own risk. In no case can we or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be held responsible for any damage that – does not result from a failure on our part to fulfil one of our obligations, or  results from a case of force majeure, or is attributable to the unforeseeable and insurmountable act of a third party or be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
10.5. Dal Cuore reserves the right to change the price of our products, website contents, remove the webshop or restrict access without any prior notice, and we shall not be held liable for any consequences which might arise from such changes or restrictions.
10.6. It is your responsibility to protect your computer or tablet, mobile phone and other device which is being used for purpose of this Agreement. We will not be liable for any damage to your device, or loss of data that may result from using the webshop. We are not in any way be responsible for the costs you bear for using computer equipment and telecommunication systems for the purpose of accessing the webshop and use its service.

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

12.1. If You have any concern or dispute about the Service or claim arising out of your use of the webshop or any products sold on the webshop, You agree to first try to resolve the dispute informally by contacting the Dal Cuore.
12.2. If no resolution has been acchieved, by special regulation of the European Union from 15 February 2016, disputes throughout the EU related to online purchasing can be solved through the Online Dispute Resolution platform which can be accessed here. This means that if you encounter a problem during an online purchase within the EU, you can submit your objection in a quicker and simpler way at the top link. The platform can be used by consumers and traders, and a complaint can be filed in any of the 23 official EU languages.
12.3. All Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Croatian law. If no amicable agreement is reached between the Customer and Dal Cuore, all disputes which might arise from theseTerms shall be settled before the competent court in Zagreb (Republic of Croatia).

Dal Cuore – Go Life j.d.o.o.
Malogoricka street 42, Zagreb, 10000, Croatia
Tel +385 1 78 10 99 4
mail: info@2dalcuore.com