Privacy Policy

In accordance with EU Reg. EU/2016/679 (“GDPR”), while you are browsing our webshop www.2dalcuore.com or using our services on webshop during that time and in order to use our sevices we may need to process your data. With your permission, we also may send you emails about our new products, sales and other updates.

Our company Go Life j.d.o.o. wants you to be fully aware of what information we are collecting, how we are using it, and which are your rights, so that you are in charge of your personal information. Here you can find all relevant information, we are transparent about what we do with your personal data, to help you better understand the implications of the way in which we use your data, and the rights you are entitled to in relation to your data.

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is company Go Life j.d.o.o., registered with the court register of the Commercial Court in Zagreb under the company registration number (MBS): 080924699 and company personal identification number (PIN): 10914055987.

AGE

By using Dal Cuore webshop, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

PURPOSE OF COLLECTING DATA

2.1. The regulations in force protect the privacy of users and require any controller to be able to provide legitimate grounds for such processing. The regulations thus provide, among the legal bases for treatment.
2.2. We may use your personal information to enable for operational purposes (your personal information will be appropriately and proportionately to the purposes for which it was collected and strictly within the limits), business purposes or to comply with the law and defend our rights before competent authorities
2.3. In terms of operational and business purposes, we collect and use your data to fulfil a contractual obligation when we process your transactional information for purchases and payments and process your contact details for customer support and fulfilment. For this purpose, your personal dana may be processed to allow: navigation of the webshop and the security of the same, to carry out the procedure of registration to the webshop, access and execution of services reserved for registered users, filling out forms for various requests, the purchase of goods, the execution of the relative contract of sale, the execution of commercial transactions connected to online purchases and provide the necessary assistance requested.

TYPE OF INFORMATION WE COLLECT

The personal information we collect may include the following:
2.4. Personal identifiers such as your name, title, date of birth, and contact details including address, post-code, email and telephone number;
2.5. Transaction and payment information such as card details and billing addresses; User account data including intended purchases, completion of surveys, wish lists, and participation in promotional activity
2.6. The data provided by the User when creating an account by filling in the registration form (name, surname, billing and delivery addresses, email address, mobile phone number, password for connecting to the customer account);
2.7. Device identifiers and connection information such as IP addresses, cookie or referral URL

HOW DO WE COLLECT

2.8. We collect the above categories of personal information, directly or indirectly, from you when you use our webshop and directly provide us with personal information for submition requests via any form on our webshop.
2.9. Information is directly provided when you: navigate Dal Cuore webshop, register to create a new account or log in to your account, purchase through the site, do a transaction on Dal Cuore webshop, interact with our customer services team, subscribe to our mailing list or participate in promotional activities.
2.10. You indirectly provide us with personal information when you browse our webshop, as personal information about you is automatically observed and collected.
2.11. We also may collect your personal information from third parties who work with us in connection with the provision of the Service or the operation of this Site and its features.
2.12. Information we collect from third parties: when you share information with social media sites/social networks, or use social media sites to create or connect your account, we get your personal information from trusted delivery companies which use them to take and handle your orders and deliver products.

3.1. Data protection is a fundamental right, and you have several rights in accordance with applicable data protection legislation.
3.2. We undertake to keep your personal data confidential and to ensure that you may exercise your rights so we have agreed that you may exercise your rights free of charge by informing us of the reason for your request and the right that you wish to exercise via e-mail: info@2dalcuore.com . If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity.
3.3. Under Data Protection laws you are entitled to exercise the following rights:
· Access: You have the right to request information about the personal data we hold on you at any time;
· Rectification: you have the right to ask us to modify your personal information if you think is inaccurate or incomplete.
· Erasure: you have the right to request the deletion of the personal information we hold about you;
· Restriction: you have the right to ask us to limit the processing of your personal information;
· Data Portability: Whenever we process your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us

· Object: You have the right to object to processing of your personal data that is based on our legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
· Automated decision-making: you have the right not to be subject to decisions based only on automated processing;
· Consent: For each processing purpose you have given us your consent, you have the right to withdraw your consent at any time. If you do so, we will stop the processing of your personal data for that specific purpose. If you, however, continue to receive marketing communication from us displayed in your social media feed or web browser, this is a matter entirely between you and your platform provider

SECURITY

In our best capacity as data controller we take all necessary measures to preserve the security and confidentiality of aquired data. We protect your information using measures that reduce the risks of unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

COOKIES

Cookies are small files of characters like letters and numbers downloaded on to your computer when you visit web pages. We use cookies and similar technologies to collect information about the pages you view, the links you click and other actions you take on our Services, within our advertising or e- mail content. These help us amongst other things, remember your preferences and record what you have put in your shopping basket website.

We will only keep your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. Once your personal information is no longer necessary or upon expiry of a specific retention period, we will dispose of it securely according to our data retention and deletion policies.

5.1. Your personal data is available and accessible only by those who need the data to accomplish the intended processing purpose.
5.2. To achieve the purposes mentioned in this Privacy Policy, we must give access to your personal data to third parties that provide us with support in the services that we offer; like financial institutions, providers of services related to logistic, transport and delivery, technological and analytical service providers, providers of customer support related services, anti-fraud detection and prevention entities, providers related to marketing and publicity (advertising agencies, advertising partners or social media) that in certain cases may act as joint controllers.

5.3. We reserve the right to transfer any personal data we have about you in the event that we merge with or are acquired by a third party, undergo other business transactions such as a reorganization, or should any such transaction be proposed.
5.4. We protect your information using measures that reduce the risks of unauthorised access and minimise the amount of personal information we disclose to what is necessary to fulfil the purposes described in this Privacy policy.

Update to Privacy Policy reflects the changes in our services, privacy practices and data protection legislation. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Please, do check frequently our website for any changes that will automatically take effect 30 days after they are posted. We will provide notice of any material changes to this Privacy Policy by email.

If you wish further information, for making requests and complaints please contact us by email at info@2dalcuore.com or write to us at Malogoricka street 42, 10 000 Zagreb, Croatia.